The Class Actions allege that between July 24, 2010 and June 27, 2016, certain Norton antivirus products licensed by Symantec (the Norton™ Antivirus, Norton™ Internet Security, Norton™ Security, Norton™ Security with Backup, Norton 360™ or Norton™ One) contained security vulnerabilities and design defects which reduced their utility and caused threats to computer systems.

You are a class member if you were a Quebec or Ontario resident who between July 24, 2010 and June 27, 2016, for personal, family or household purposes, and not for business purposes, (a) purchased or licensed one or more of the Norton Products through the websites www.norton.com or www.symantec.com, or (b) paid to renew a purchase or license of one or more of the Norton Products through an automatic renewal service provided by Symantec. If this applies to you, you may be eligible for compensation under the terms of the proposed settlement.

The following Norton products are covered under the terms of the settlement.

·       Norton™ Antivirus

·       Norton™ Internet Security

·       Norton™ Security

·       Norton™ Security with Backup

·       Norton 360™

·       Norton™ One

Under the Settlement, the Defendant will provide certain benefits to Class Members. Each Class Member will be entitled to choose one of the two following options by submitting a Claim:

Option 1: a $5 payment plus either a 90-day Free Licence valued at $7.50 CAD or a Discount Code for the value of $7.50 CAD to be applied toward the purchase of another Norton brand product sold by Gen Digital.

OR

Option 2:

(a)         Class Members who had a licence for less than three (3) years during the Class Period: either a 180-day Free Licence valued at $15 CAD or a Discount Code for the value of $15 CAD to be applied toward the purchase of another Norton brand product sold by Gen Digital.

(b)         Class Members who had a licence for three (3) years or more during the Class Period: either a 365-day Free Licence valued at $30 CAD or a Discount Code for the value of $30 CAD to be applied toward the purchase of another Norton brand product sold by Gen Digital.

The Defendant has agreed to pay $6,000,000 CAD to establish a fund that will be used to make the $5 CAD payments to Class Members who choose Option 1 in both settlements. If a portion of the Settlement Fund remains unclaimed and undistributed by the Claims Deadline, Class Members who chose Option 1 and who held licences of the Norton Products for two (2) years or more during the Class Period shall receive additional cash payments pro rata, up to a maximum of $5 CAD for each full year licence purchased during the Class Period.

The Defendant will also provide Free Licences or Discount Codes to Class Members with varying values (from $7.50 CAD to $30 CAD) depending on the compensation option they select and the length of time for which they had licences for Norton Products during the Class Period. The Defendant will pay the costs of the administration of the Settlement.

If you received a claim id and pin in your email notice please use this to assist in filing your claim. The claim id and pin assists the Claims Administrator with claim filings. However, if you no longer have your claim id and pin or never received one this doesn’t preclude you from filing a claim, please complete a claim online prior to the July 30, 2024 deadline. 

Class counsel for Quebec residents is the law firm Kugler Kandestin LLP. Class counsel for Ontario residents is the law firm Investigation Counsel, contact information for both firms is listed below.

Additional information about the proposed settlement can be found on the Documents page of this website. You may also contact the Claims Administrator at [email protected] or 1-866-860-8927.